Privacy Policy

ONE DWELL understands that your privacy is important to you and that you care about how your personal data is used and shared online. This privacy policy explains how we collect, store and process your personal data. We respect and value the privacy of everyone who visits this website, one-dwell.co.uk and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it.

Definitions and Interpretation 

In this Policy the following terms shall have the following meanings:

“Account”

means an account required to access and/or use certain areas and features of Our Site;

“Cookie”

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out below; and

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

Who are we?

Our Site is owned and operated by ONE DWEL a Trading Name of ONE DWELL LTD, a limited company registered in England under company number 12489310

Registered address: one|dwell Unit, Graphica House, Deanstones Ln, Queensbury, Bradford BD13 2AS

VAT number: ********

Data Protection Officer: D Hardisty.

Email address: info@one-dwell.co.uk.

Telephone number: 0113 873 0151.

Postal address: one|dwell Unit, Graphica House, Deanstones Ln, Queensbury, Bradford BD13 2AS

What Does This Policy Cover?

By making a purchase, working with us, using our website, signing up to online marketing, entering a ONE DWELL competition, or providing your details to us face to face or over the phone, you are acknowledging that your personal data may be used according to the practices set out in this policy.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified, either directly or indirectly. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers such as IP addresses.

What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which this policy and our use of personal data are designed to uphold:

1.      The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.

2.      The right to access the personal data we hold about you.

3.      The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to find out more.

4.      The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us to find out more.

5.      The right to restrict (i.e. prevent) the processing of your personal data.

6.      The right to object to us using your personal data for a particular purpose or purposes.

7.      The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

8.      The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent, for the performance of a contract or supply of goods or services, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

9.      Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in this policy.

What personal data do we collect from you and how?

Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set below, using the methods also set out below. Please see our Cookie Policy for more information about our use of Cookies and similar technologies.

We have to collect some information from you so we can provide you with our products and services, for example when we work with you or you order items from us. We do our best to make sure that we do not collect excessive information from you and limit it to only what is necessary for us to provide the services you require and fulfil our contract with you.

How do We Collect your Data?

You share your data with us when

·        You engage in services with us

·        You purchase products from us

·        You sign up for our newsletter and other online marketing

·        You talk with us on the phone or face to face

·        You sign up for our catalogue

·        You send emails or letters to us

·        You enter our promotions and competitions

We collect your data when you use these services

·        Transactional details when you order something from us

·        Cookies gathered from the devices you use to connect to our website or social media platforms

·        Contact or work with us - to respond to your queries and provide you with services that you request

·        Sign up to our mailing list - you have given us your consent, to contact you with products and services which we think may interest you

Data from 3rd parties we work with

·        Our marketing and social media platforms

·        Analytics services, such as Wix and Google Analytics

Data we collect about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

·        Identity data – name and title

·        Contact data – address, postcode, email address, job title and telephone numbers

·        Transactional data – details of products or services you have purchased from us, including date and time of purchase and spend in relation to that purchase, project management data

·        Technical data – internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website

·        Profile data – purchases or orders made by you, preferences, feedback and survey responses, preferences about the use of the services (including whether you are interested in certain services that we offer)

·        Usage data – information about how you use our website, products and services

·        Marketing and communications data – your preferences in receiving marketing from us and your communication preferences.

How we use your personal data

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. We have set out below the personal information which we collect from you, how we use it, and the legal ground on which we rely when we use the personal information.

In some circumstances we can use your personal information if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below.

1. What we use your personal information for: To register you as a new client

What personal information we collect:

·        Identity

·        Contact

Our legal grounds for processing:

Performance of a contract with you

Our legitimate interests (if applicable):

2. What we use your personal information for: To process your transactions and deliver your items

What personal information we collect:

·        Identity

·        Contact

·        Transaction

Our legal grounds for processing:

·        Performance of a contract with you

·        Legitimate interests

Our legitimate interests (if applicable): To provide you with delivery updates about your order.

3. What we use your personal information for: To make suggestions and recommendations to you about products or services that may be of interest to you

What personal information we collect:

·        Identity

·        Contact

·        Marketing and communications

·        Technical

·        Profile

·        Usage

Our legal grounds for processing:

·        Legitimate interests

·        Consent

Our legitimate interests (if applicable): To develop our products and services and grow our business

4. What we use your personal information for: To send automated email campaigns to you based on your purchase history, frequency and activity

What personal information we collect:

·        Identity

·        Contact

·        Marketing and communications

·        Technical

·        Profile

·        Usage

Our legal grounds for processing:

·        Legitimate interests

Our legitimate interests (if applicable): To better understand our customers and their interests

5. What we use your personal information for: To send you Our catalogue

What personal information we collect:

·        Identity

·        Contact

Our legal grounds for processing:

·        Legitimate interests

·        Consent

Our legitimate interests (if applicable): To increase awareness of, and grow, our business

6. What we use your personal information for: To manage our relationship with you, including notifying you about changes to our terms or privacy notices

What personal information we collect:

·        Identity

·        Contact

·        Transaction

Our legal grounds for processing:

·        Performance of Our contract with you

·        Necessary to comply with a legal obligation

·        Legitimate interests

Our legitimate interests (if applicable): To keep our records up to date

7. What we use your personal information for: To enable you to partake in a prize draw, competition or to complete a survey

What personal information we collect:

·        Identity

·        Contact

·        Transaction

Our legal grounds for processing:

·        Performance of a contract with you

·        Legitimate interests

·        Consent

Our legitimate interests (if applicable): To understand how customers use our services and to collaborate with third parties in order to increase awareness of our business

8. What we use your personal information for: To administer and protect our business and our website

What personal information we collect:

·        Transaction

·        Technical

·        Usage

Our legal grounds for processing:

·        Legitimate interests

Our legitimate interests (if applicable): Running our business, provision of administration and IT services, network security

9. What we use your personal information for: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

What personal information we collect:

·        Identity

·        Contact

·        Marketing and communications

·        Usage

·        Profile

Our legal grounds for processing:

·        Legitimate interests

Our legitimate interests (if applicable): To study how customers use our services, to develop them, to grow our business and to inform our marketing strategy

10. What we use your personal information for: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

What personal information we collect:

·        Technical

·        Usage

·        Profile

Our legal grounds for processing:

·        Legitimate interests

Our legitimate interests (if applicable): To define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Who we share your data with.

Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below. Please refer to Our Cookie Policy for information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary to fulfil the purpose for which it was collected. Generally, we will not retain your personal data for longer than six years, as this is the statutory period for retaining HMRC records.

How and Where Do You Store or Transfer My Personal Data?

Your data outside the EEA

Some or all of your data may be stored outside of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

1.      use of reputable suppliers of digital tools and platforms

2.      selecting UK or EEA, where we have control or choice over which data centre our digital suppliers use

We will only transfer your personal data to third countries whose levels of data protection are deemed ‘adequate’ by the European Commission. More information is available from the European Commission.

Where we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

We have ensured that the organisations who process your personal data outside of the EEA on our behalf have the appropriate safeguards in place for doing so, as required by GDPR. These organisations are:

Wix - “See section 10. Data Transfers: Personal information that you submit through the Services may be transferred to countries other than where you live, such as, for example, to our servers in the U.S. We also store personal information locally on the devices you use to access the Services.

We rely upon a number of means to transfer personal information which is subject to the European General Data Protection Regulation (“GDPR”) in accordance with Chapter V of the GDPR.  These include:

·        Privacy Shield. We transfer, in accordance with Article 45 of the GDPR, personal information to companies that have certified their compliance with the EU-U.S. or Swiss-U.S. Privacy Shield Frameworks (each individually and jointly, the “Privacy Shield”), including Squarespace, Inc.

·        Standard data protection clauses. We may, in accordance with Article 46 of the GDPR, transfer personal information to recipients that have entered into the European Commission approved contract for the transfer of personal data outside the European Economic Area.  

·        Other means. We may, in accordance with Articles 45 and 46 of the GDPR, transfer personal information to recipients that are in a country the European Commission or a European data protection supervisory authority has confirmed, by decision, offers an adequate level of data protection, pursuant to an approved certification mechanism or code of conduct, together with binding enforcement commitments from the recipient to apply the appropriate safeguards, including as regards data subjects’ rights, or to processors which have committed to comply with binding corporate rules.”

Stripe - If you make a purchase through Our Site, we obtain limited information about your payment card from our payment processor, such as the last four digits, the country of issuance and the expiration date. Currently, our payment processor is Stripe. Stripe uses and processes your complete payment information in accordance with Stripe’s privacy policy. See section 7. International Data Transfers.

MailChimp - MailChimp is an online marketing platform, we use MailChimp to manage our marketing email campaigns and communications. See section E. International Transfers.

Google Analytics - Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. See section Data Transfers, European requirements.

Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exception(s).

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described in this policy.

We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 or GDPR including:

1.      Wix

2.      Stripe

3.      MailChimp

4.      Google Analytics

How Can I Control My Personal Data?

1.      In addition to your rights under the Data Protection Legislation, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.

2.      You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in this policy. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. In addition, Our Site uses analytics services provided by SquareSpace and Google Analytics, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site.

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of D Hardisty):

Email address: info@one-dwell.co.uk.

Telephone number: 0113 873 0151.

Postal Address: one|dwell Unit, Graphica House, Deanstones Ln, Queensbury, Bradford BD13 2AS

Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

This Privacy Policy was last updated on 10th February 2019.